How does the ticket system work?

Tickets turn requests and problems into tracked items. Each ticket has a unique reference, a status (open, in progress, resolved, etc.), a priority, an assignee and a category. Everything is recorded: replies, status changes, attachments and the final resolution, with a full audit history. Tickets can be archived and even trashed (recoverable) — nothing is hard-deleted without a trail. Use the status and priority filters to focus on what matters now.