How do webhooks work?

A webhook tells your system about events the moment they happen — a shipment delivered, a refund approved — instead of you polling for changes. Add an endpoint (an HTTPS URL on your server), choose which events to receive, and copy the signing secret shown once. When an event fires, the platform sends it to your URL with a signature header. Your server should verify the signature using the secret to confirm the call genuinely came from the platform. Failed deliveries retry automatically with increasing delays, so a brief outage on your side will not lose events. Each delivery is logged with its result.